Terms of Use

Your use of this Website is subject to these terms of use and all applicable laws. By using this website you agree to be bound by these terms of use.

We reserve the right to modify, alter or amend these terms of use from time to time with or without notice to you. All such amendments will be effective immediately upon an update being made. By continuing to use this website following such an update you agree to be bound by such amended terms of use.

Privacy Policy

If you provide us with personal information through the use of this website, this information may be retained by us in our database. You have a right under the Privacy Act 1993 to access any personal information held about you or to request us to delete any such information. By accepting these Terms of Use you are acknowledging that you have read and accept our Privacy Policy which is on our site.

We will never sell your information to any third party or business.

Disclaimers

We are not responsible for ensuring that the information that you access or make available through using this website will be private or secure or free from viruses or other harmful things. We do not and cannot guarantee availability of our website and products or that there will be no interruptions or delays in relation to our website or services. This is because the availability or quality of this website may be affected by conditions beyond our control, including, for example, but not limited to network problems, human or technical error, atmospheric, geographic, or topographic conditions.

We are not responsible to you, or anyone else for any information that does not originate directly from us, any links we provide to third party sites or information at or accessible from those sites or any loss or damage arising from your use of this website.

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Your Use of this Website

You agree to;

Ensure that all the information you give us is true, correct and complete.

Follow our instructions when you purchase any product, including any agreement, form or user information and guide on this website.

Not use any information available on this website for any commercial purpose other than the purchase and by you of our agreements, forms or user guides

Not to copy, alter or tamper with any material contained in this website.

Refund and Exchange Policy

We DO NOT offer refunds, or exchanges for change of mind. If you do not agree to our Returns & Exchange Policy, please do not purchase from this website.

RECEIVED AND UNSATISFIED?

Please read below before returning your item(s) to us.

Manuka Performance Ltd will provide a store credit. No refunds will be provided.
Items must leave customers hands within 45 days of receiving
All returns requests are to be submitted via email sales@manukaperformance.com Once approved/rejected you will then be notified via email
Customer is responsible for items until they reach our warehouse, please make sure your return is packed properly so it is not able to be damaged on the way.
Manuka Performance Ltd is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Unused items must be returned in original packaging and in the condition it was received in. All goods are respected on return, if garment does not meet the above criteria, we may have to send it back to you.
We do not reimburse for return shipping.
Items that have been discounted are not eligible for return.
Customer is responsible to send back the product to the address provided with the returns form filled out in full with order number.
Once you have received your store credit, you can then re-order the product(s) you want.
If you paid for delivery on the original order, the delivery cost will not be credited to you, only the cost of goods.

Any further questions, please email us!

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a trademark of this Company in New Zealand. The brand names and specific services of this Company featured on this web site are trademarked.

General

This Website is owned and operated by Manuka Performance Ltd, a registered company of New Zealand trading as Manuka Performance Ltd at www.manukaperformance.com (“we, us, our”).

We may transfer our obligations pursuant to this website and these terms of use to any person including a related company (as defined under the Companies Act 1993) without notice to you. If we do this then we will not be liable for any act or omission by any transferee arising in relation to these terms of use after such transfer.

Each term of these terms of use is separately binding. If for any reason any term cannot be relied on all other terms remain binding.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

FDA Approval and Nutrition

All our products meet New Zealand food manufacturing certifications. Our products are not FDA approved. Products are taken at your own risk, Manuka Performance Ltd is not liable for any adverse health or reactions from our products.

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